June 25th, 2015

Need to call HMRC? Good luck!

New statistics released from HMRC show a shocking decline in dealing with the phone calls they receive.

In March 2014 there were 379,502 calls that went unanswered. In March 2015 the figure had shot up to 1,789,542.

Although HMRC have announced an additional 3,000 call centre staff we’d worry about whether the new staff have the necessary knowledge and experience to deal with anything out of the ordinary.

Filed under

Freelancers HMRC

by John Mansley FCA
Director

John manages a wide portfolio of owner managed businesses and oversees the smooth operation of the firm’s payroll department.

After obtaining his degree in mathematics from the University of Liverpool, John joined Jonathan Ford & Co in 2004 and qualified as a chartered accountant four years later. John likes to keep abreast of developments in tax and accounting and is responsible for the mentoring of junior staff.

Outside of work, John enjoys powerlifting and is a Liverpool FC season ticket holder.